Support Categories
Related Support
finda does require that you become a member before you can submit a review. We do this for a number of reasons, one of which being if we need you to adjust your review for any reason (spelling, grammar, language) we need to contact you.
Don’t worry, your privacy is very important to us. We do NOT share your contact details with the business you are reviewing. You remain anonymous through the finda system.
What about facebook & twitter?
Very soon you’ll be able to login via Facebook Connect – this will make it super simple for you to register and share your reviews of kiwi businesses on finda. We are looking at ways you can then share your reviews to your friends on Facebook & Twitter
What happens after I submit my review?
Great question, a lot of magic happens after you submit your review on finda.co.nz
- first of all your review is passed through an automated moderation system. This system is looking for all sorts of “spam” stuff – it helps keep the site clean
- secondly your review is read by a person – yes a real live person reads your review. If it’s a positive review we’ll publish it. If it’s a review about a less than stellar experience, we’ll notify the business owner, giving them a chance to respond before we publish it.
- Your review is published – that’s it. Nice and simple!
Reviews are generally published to finda.co.nz within 24 hours (during the working week – our elves do enjoy their weekends away from the computers too).
Can I change/edit my review?
It’s your review, you are welcome to update or change it at anytime. This can be a great thing to do if the business has addressed your concerns & you think they deserve another chance.
Keep in mind that any change you make, puts your review back into our moderation system and changes are subject to the same rules as your original review.
Why is my review not showing on finda?
If you’ve just hit submit – your review will be weaving it’s way through our moderation system. Relax, it’ll be live soon.
If there is something we’d like you to correct or clarify in your review, it maybe waiting for you to make some changes and resubmit. Check your email (or login and check your reviews portal) as we might have some feedback for you.
If it’s been a few days, and your review was about a less than stellar experience, we are giving the business owner a chance to write a response before we publish the review.
Do you ever remove reviews?
The general rule here is no we don’t. We encourage you to share your experiences – good or bad.
However we do reserve the right to suspend any review we deem necessary for any of the following reasons:
- slanderous or defamatory review
- at the request of the NZ Law system
- where the business has changed ownership, therefore the review maybe no longer relevant
